fbpx

frequently asked questions

What is APK?

Austin Paddleboard & Kayak is your #1 rental shop for kayaks, paddle boards and pedal kayaks on Lake Travis!

Where can I explore?

APK is conveniently tucked in the “no-wake” zone of the Hurst Creek Arm which by law means boats must be moving at an idel speed (3 – 5mph). As a result, this area offers plenty of calm water to explore and enjoy safely. This is also a safe spot to hop out and go for a swim.

Renters do have access to the main body of the lake but we only recommend this area for expereienced paddlers! These conditions include stronger winds, faster boats and rougher waters. If you are unable to make it back to the dock, we do charge a rescue fee. Please know your limits.

Please note, there is less boat traffic during the week compared to weekends.

Can I pay with a credit card?

Yes! We accept Visa, Mastercard, Discover, American Express, Google Pay and Apple Pay. We also take cash.

Do I need a reservation?

Nope! Walk-Up’s are always welcome. All watercrafts are rented on a first come first serve basis. Reservations can be made online if you want to book a spot for specific date, time or group size. SAME DAY RESERVATIONS ARE NOT AVAILABLE!

Same-day reservations?

Same day reservations are not available but walk up customers are always welcome. Reservations must be booked at least a day in advance.

What is the cancellation policy?

Notice of cancellation must be given at least 12 hours in advance of booking! Cancellations within 12 hours of rental time will be charged the full amount.

Made a reservation but the weather is bad?

If there is inclement weather, we would love to reschedule you but if that is not an option we can issue a refund.

Where do I park?

Our property offers plenty of parking. Just look for the APK surfboard at the entrance and head on in!

Do you have lockers?

There are no lockers on site. We do have open cubbies on the dock to store your shoes, towels, and other items. We will also hold onto keys at the point of sale if you would like. We strongly suggest leaving all non-essential items and valuables at home. We are not responsible for any valuables left in your car.  If you would like to bring your phone or other small items on the water, we do have dry bags for rent!

Can I bring my dog?

Your pooch is more than welcome to accompany you on a single kayak, double kayak or pedal kayak! At this time we do not allow dogs on paddle boards. We ask that you keep your dog on a leash at all times and please clean up any messes!

Do you have changing facilities?

We do not have any changing rooms on site. That said, you can utilize our outhouse if need be. 

Do I need to bring a life jacket?

No need! We got you covered! We will provide life preservers and paddles!

Can my child rent a paddle board without me being present?

Minors 8-15 years of age may paddle board only if a parent is on the water and will be next to the minor for the duration of the rental.

Are there boats around?

APK is conveniently tucked in the “no-wake” zone of the Hurst Creek Arm which by law means boats must be moving at an idel speed (3 – 5mph). As a result, this area offers plenty of calm water to explore and enjoy!

Renters do have access to the main body of the lake but we only recommend this area for expereienced paddlers! These conditions include stronger winds, faster boats and rougher paddling conditions.

We advise all renters kindly keep a safe distance of 50 ft from any moving watercraft.